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Judul : An update to Twilio's policies...and SendGrid's!
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An update to Twilio's policies...and SendGrid's!

Our latest updates finalize the integration of our companies and bring both up to date with some new changes in the law. Please read on to get a summary of our changes.

An update to Twilio's policies...and SendGrid's! You're probably receiving a lot of notices right now from companies updating their online terms. We sympathize with your inbox...we're getting them, too. But we want you to know we're updating ours as well, and we want to tell you specifically what these changes mean to you. You might have seen news in the last year about SendGrid joining Twilio, and if you're a SendGrid customer, you probably received email from us last May letting you know that we'd moved SendGrid onto Twilio's Terms of Service. Our latest updates finalize the integration of our companies and bring both up to date with some new changes in the law. Please read on to get a summary of our changes. The Terms of Service You'll see the following significant changes in the Twilio Terms of Service: Overall, we've structured the Terms of Service and refined some of the language, to make the terms clearer and easier for you (and your lawyers) to understand. We've also updated the terms that apply to our European customers in light of the language elsewhere in the terms. We have updated some key definitions. These include our definition of the Services, which we have collectively defined as the Twilio Services and the SendGrid Services. We call out the different offerings in a few instances only where it makes sense to do so. We've also defined our key documentation you'll want to access readily, such as our Acceptable Use Policy, product specific terms, and our Security Overview as "APS Documentation," and we've clarified our definition of "Beta Offerings." We have posted product specific terms about our services on our online Legal page, rather than keeping them in the Terms of Service. Look for the terms specific to the services you are interested in, such as Phone Number terms, Emergency Services, Short Codes. We've also put information about third party Add-ons online. Some terms and definitions have been moved to the Data Protection Addendum to ensure it is clear what applies to the Twilio Services, the SendGrid Services, and the cumulative Services as a whole. We have aggregated details about retention and deletion of Customer Data in the DPA rather than the Terms of Service. We've updated and clarified our confidentiality language, our mutual indemnification obligations, our limitation of liability, and our warranty for our services. We've also clarified that you need to pay for our witness and deposition fees if we are pulled into your lawsuit or if you want to contest a subpoena. We've given more detail about our process to update these terms in the future. The Acceptable Use Policy We've updated the Twilio Acceptable Use Policy in the following ways: We updated the Acceptable Use Policy to cover both the Twilio Services and SendGrid Services. The updated Acceptable Use Policy replaces the SendGrid E-Mail Policy in its entirety. We added terms regarding using our services to contact emergency services and the transmission of sensitive categories of data via our services. Similar to our efforts to clarify the Terms of Service, we restructured and refined the Acceptable Use Policy to be clearer and easier to understand. For example, we did this in regards to outbound phone call duration, phone number reclamation, and our notice obligations for future updates to the Acceptable Use Policy. We've made a few minor technical changes that don't materially affect you. For example, we added an order of precedence in the event of a conflict or inconsistency with the Acceptable Use Policy, and we added a section with definitions for certain terms that are unique to the Acceptable Use Policy. The Privacy Statement We've also updated the Twilio Privacy Statement. Here are the major changes: We've added SendGrid to the Twilio Privacy Statement, defining the ways in which the SendGrid Services are covered by our privacy obligations. Like the integration of SendGrid into the Acceptable Use Policy, this integration replaces the old SendGrid Services Privacy Policy and SendGrid Website Privacy Policy. We've added a section discussing individuals' rights under the California Consumer Privacy Act and clarified that we do not sell our customers' personal information. We've clarified some of our business practices, providing information in the Privacy Statement that had already been detailed in other documentation. In particular, we've explained how we process information we need to verify a customer's identity and clarified our ability to collect and use aggregated or anonymized data. Other recent changes We've also made a few other recent updates that might interest you. For example, we now offer some documents online by default that previously required an explicit request and signature. Please visit the following links for more information. The Twilio CCPA Notice is our written agreement with customers for whom we are a service provider. The Twilio Data Protection Addendum (DPA) is our statement of data processing. We have incorporated the DPA into the provisions of the Terms of Service; it now covers all of our customers by default. The Twilio Security Overview sets out our responsibilities to provide a high level of technical and organizational security measures to our customers. We're always striving to provide a better experience for our customers. If you have any questions about these changes, please let our Support team know. This email was sent to lelakikelasmenengah@gmail.com. Don't want to receive emails from Twilio? Change your email preferences. If you have any questions or concerns, please contact us at https://www.twilio.com/help/contact. If you're having trouble reading this email, try the web version. Twilio 375 Beale St, San Francisco, CA 94105

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