New from Twilio - September 2019 Product Newsletter - Hallo sahabat
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New from Twilio - September 2019 Product Newsletter
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New from Twilio - September 2019 Product Newsletter
Flex admins and supervisors can now monitor live messaging conversations while managing their agents. The Flex Teams View provides a real-time transcript for any of Flex's messaging channels, like SMS, Chat, WhatsApp, or Facebook Messenger. | | Live Chat Monitoring For Supervisors | | Flex admins and supervisors can now monitor live messaging conversations while managing their agents. The Flex Teams View provides a real-time transcript for any of Flex's messaging channels, like SMS, Chat, WhatsApp, or Facebook Messenger. | | | | | | Get Better Insight into Flex Call Quality | All Flex projects on a paid plan now have access to the Advanced Features for Voice Insights. Customers using Flex can see more detailed analytics about the quality of the voice calls, including time series views of metrics and more. | Read the docs » | | Manage End-to-End SMS Compliance, Globally | Advanced Opt-Out for Messaging Services gives businesses granular control over the end-to-end compliance experience for their users. You can now customize opt-in, opt-out, help keywords, and confirmation messages on a global basis or using per-country or per-language overrides – all from within the Console. | Learn More » | | New Twilio Studio widget: Call Recording | The new Call Recording Studio widget allows you to toggle the recording of voice calls handled by Studio. The widget provides the full functionality of Programmable Voice's call recording, including recording channel management, status callbacks, and trim control via our drag-and-drop interface. | Read the docs » | | | | | Upcoming Events & Webinars | Oct 3 | Webinar - The Future of the Enterprise Contact Center | Oct 3 - 9 AM PT | 12 PM ET | 5 PM GMT | Why are innovative companies leveraging programmable contact center solutions? Glad you asked. Join us on October 3rd as we discuss what it means for businesses to have the flexibility to build, design, and iterate workflows to deliver first-rate customer engagements. Bonus demo included. | | | | May 20 - 21 | SIGNAL 2020 | May 20 - 21, 2020 | Want front row seats to the latest product announcements, sessions from business leaders and the Twilio product team, and an epic $Bash party that previously featured Macklemore and OK GO? Sign up today for the lowest prices available. | | | | | | | | | |
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