New from Twilio - September 2019 Product Newsletter

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New from Twilio - September 2019 Product Newsletter

Flex admins and supervisors can now monitor live messaging conversations while managing their agents. The Flex Teams View provides a real-time transcript for any of Flex's messaging channels, like SMS, Chat, WhatsApp, or Facebook Messenger.
Twilio September Product News
 

Live Chat Monitoring For Supervisors

Flex admins and supervisors can now monitor live messaging conversations while managing their agents. The Flex Teams View provides a real-time transcript for any of Flex's messaging channels, like SMS, Chat, WhatsApp, or Facebook Messenger.
Read the docs
 
Twilio Studio now supports Answering Machine Detection
The Twilio Studio Make Outgoing Call widget in Twilio Studio now includes full support for Answering Machine Detection and advanced call recording options. To take advantage of the new features, re-add the widget to an existing Studio Flow.
Read the docs »
 
Get Better Insight into Flex Call Quality
All Flex projects on a paid plan now have access to the Advanced Features for Voice Insights. Customers using Flex can see more detailed analytics about the quality of the voice calls, including time series views of metrics and more.
Read the docs »
 
Manage End-to-End SMS Compliance, Globally
Advanced Opt-Out for Messaging Services gives businesses granular control over the end-to-end compliance experience for their users. You can now customize opt-in, opt-out, help keywords, and confirmation messages on a global basis or using per-country or per-language overrides – all from within the Console.
Learn More »
 
New Twilio Studio widget: Call Recording
The new Call Recording Studio widget allows you to toggle the recording of voice calls handled by Studio. The widget provides the full functionality of Programmable Voice's call recording, including recording channel management, status callbacks, and trim control via our drag-and-drop interface.
Read the docs »
 
Outbound Programmable Fax Generally Available
Outbound Programmable Fax is now Generally Available. Customers can build production applications to send faxes at scale using a simple and reliable REST API.
Learn More »
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